Privacy Policy

This Privacy Policy applies to the following websites, both operated by Lauren Prosser, trading as Illuminate Mind Body Soul — a Wellness Life Coach and Breathwork Facilitator based in Queensland, Australia:

• www.laurenprosser.com
• www.illuminatemindbodysoul.com

Primary email: hello@illuminatemindbodysoul.com
Alternative email: lauren@laurenprosser.com

Information you give me directly

• Your name and email address when you sign up for a newsletter or free resource.
• Your name, email, and any message you send through a contact or enquiry form.
• Payment and billing details when you book a session or purchase a product (processed securely by a third-party provider — I do not store your card details).
• Information you share during a coaching session or intake form.

Information collected automatically

• Basic analytics data such as pages visited, time on site, and browser type (collected via cookies — see Section 5).
• Your IP address and approximate location (country/city level).
• Referral source (how you found this website).

I use the information I collect to:

• Respond to your enquiries and provide the services you've booked.
• Send you the newsletter, free resources, or course materials you've signed up for.
• Process payments and send booking confirmations.
• Improve this website, content, and offerings based on how visitors use the site.
• Send occasional emails about new programs, events, or offers (you can unsubscribe at any time).
• Comply with any legal obligations.

I will never sell, rent, or trade your personal information to third parties for marketing purposes.

I only share your information with trusted third-party service providers who help me run my business. These providers are required to keep your data secure and may only use it to perform services on my behalf.

• Email marketing platform (e.g. Mailchimp / Flodesk / ActiveCampaign) — stores your name and email to send newsletters and automations.
• Booking/scheduling tool (e.g. Calendly / Acuity) — manages your session appointments.
• Payment processor (e.g. Stripe / PayPal) — handles secure payment transactions.
• Website hosting provider — hosts the files that make up this website.
• Analytics provider (e.g. Google Analytics) — provides anonymised data about site traffic.

I may also disclose your information if required to do so by law, or to protect my rights, property, or the safety of others.

Both websites use cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it.

Types of cookies used

• Essential cookies: Required for the website to work (e.g. remembering your form progress).
• Analytics cookies: Help me understand which pages are popular and how visitors navigate the site (e.g. Google Analytics). This data is anonymised.
• Marketing cookies: Used by platforms like Facebook/Meta if you have clicked through from an ad.

You can control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of this website.

I keep your personal information for as long as is necessary for the purpose it was collected:

• Email subscribers: Until you unsubscribe or ask me to remove you.
• Coaching client records: For 7 years after our last session, to meet Australian record-keeping requirements.
• Payment records: As required by law (typically 5–7 years for tax purposes).
• Enquiry/contact form messages: For 12 months, or longer if we enter into a business relationship.

Under the Privacy Act 1988 (Australia) and the Australian Privacy Principles, you have the right to:

• Access the personal information I hold about you.
• Correct any information that is inaccurate or out of date.
• Request deletion of your data (subject to any legal obligations I have to retain it).
• Opt out of marketing emails at any time using the unsubscribe link in any email.
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact me at hello@illuminatemindbodysoul.com. I will respond within 30 days.

These websites may contain links to external sites (such as social media platforms or resources I recommend). I am not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

I may update this Privacy Policy from time to time to reflect changes in my business or legal requirements. When I do, I will update the "Last updated" date at the top of this page. I encourage you to review this page periodically.